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General
Products
Lab Tests
Synergised App
Consultations
Test kits are valid for 3 months and labels for 6 months
When should I take my sample?
- Cycling Premenopausal Women Begin collection between days 19 and 22 of a 28-day cycle. For longer cycles, add the number of days you usually go beyond 28 days. In a similar manner, subtract if your cycles are shorter (example: collect days 17-20 for a 26 day cycle).
- For irregular cycles or non-cycling (ablation or uterus removed), watch the irregular cycle collection video in the video library at dutchtest.com/videos for suggestions on collecting.
- Men & Non-Cycling or Postmenopausal Women Collect any day.
What should I avoid prior to collecting the samples?
Foods: Avoid avocado, bananas and fava beans for 48 hours before collecting as they may elevate the HVA organic acid result; if you do consume, please make a note on your requisition Form. Supplements: Some supplements may impact the HVA organic acid result. If you take any of the following, please consult your provider: Tyrosine, L-Dopa, D,L-Phenylalanine (DLPA), Mucuna and Quercetin.
How long can I keep the dried samples before sending them in?
While hormone levels are very stable in dried samples, they should be sent back as soon as possible. If you have to wait to send them in, place them in the freezer (in a plastic bag) after drying.
What if my sleep schedule is abnormal (night workers, etc.)?
Collect the bedtime sample before your longest stretch of sleep, the waking sample (#3) after this sleeping period, and sample #4 two hours later. The dinnertime sample (#1) should be collected 4-7 hours before bed.
What if I am unable to urinate at a specific time?
Simply drink some fluids and go as soon as you are able.
Can I run this test if on HRT or other hormonal medications?
Yes
Is there a video showing how to collect the samples?
Yes, please refer to DUTCH test videos here.
What is included in the membership?
Membership includes access to an incredible catalog of recipes and guided meditations!
How does the subscription work?
After you subscribe, you will get access to a large library of videos on guided meditations, recipes, and so much more that expands weekly.
How often will you add new videos?
We will be adding 1 new video every week!
I'm totally new to healthy eating and mindset, where should I start?
Not to worry! The Synergised App is designed for everybody, whether you're just dipping your toes in the water or have been practicing a healthy lifestyle for years. You will get into the flow quicker than you think.
I'm vegan, are your recipes suitable for me?
Yes! The majority of recipes are 100% plant-based.
Can I share my account with a friend?
No, sorry! Our policy is strictly one user per account. You can only log in to 3 different devices with the same log in credentials, and we check IP addresses to make sure only one user uses the account. Failure to comply to the rules of one user per account will unfortunately get you banned from using our services.
Can I cancel the membership anytime?
Yes
I have another question
Please send an email directly to support@synergised.uk and my team will get back to you as soon as possible.
I have a medical condition, am pregnant or newly postpartum, is the Synergised App suitable for me?
The majority of the content would be perfectly applicable to you. Please consult your doctor beforehand for any specific concerns.
When will I be charged?
Payment for the subscription plan chosen will be taken after the 14 Day free trial if you don't cancel beforehand.
How do I cancel my subscription?
You can manage or cancel your subscription by going to the "Billing" section located under "My Account".
Will I receive a refund if I cancel after the 14 Day Free Trial?
No. Since your subscription plan is pre-paid, you will keep your service until the billing period ends and your subscription plan expires.
What happens when I cancel?
You will continue to have access to the product(s) and features on your subscription plan until it expires at the end of your billing period.
Are the recipes and guided meditations included when working with a Practitioner in the Private Practice?
No. The recipes, workouts and guided meditations on the Synergised App are separate to Private Practice. You must therefore subscribe to this separately if you want access to these videos.
What makes functional medicine different from conventional medicine?
Conventional medicine often focuses on managing symptoms with medication. Functional medicine looks deeper — at your gut, hormones, toxins, lifestyle, and genetics — to uncover and address root causes. Our approach gives you a personalised roadmap for lasting health, not just short-term relief.
Do I need to be in the UAE or UK to work with you?
No. We work with clients worldwide via online consultations. If you’re in Dubai, you also have the option of in-person sessions with the Core Programme.
What happens on the Discovery Call?
It’s a 20-minute introductory consultation to map your best next step. We’ll review your symptoms, health goals, and history, and advise whether to start with functional lab testing or a structured programme. You’ll leave with a clear plan forward. The AED 199 booking fee is fully credited back if you continue within 7 days.
How much does the Core Programme cost?
The Core Programme with Paula Benedi is AED 4,500. This includes:
- 1 initial + 2 follow-up consultations
- WhatsApp support for 12 weeks
- Full lab interpretation
- Exclusive lab discounts (40–60%, sometimes up to 85%)
Can I pay in instalments?
Yes. You can split the Core Programme fee into 3 monthly payments of AED 1,500, or pay in full.
What’s the difference between the Programmes and the Initial Consultation?
The Initial Consultation is ideal if you want clarity, answers, and a personalised plan to start with — it’s your entry point into Functional Medicine.
During this 45-minute session, your Synergised Practitioner connects the dots between your energy, digestion, hormones, mood, and lifestyle, then creates a clear, tailored plan you can begin right away.
The Programmes, on the other hand, are for those who already know what they want to focus on — like gut health, hormone balance, or detox.
They include the same level of assessment you’d receive in the Initial Consultation, but go a step further with added structure, support, and accountability specific to that goal.
Each Programme includes:
- A complete consultation
- A targeted, goal-based plan (gut, hormones, or detox)
- Supplement, nutrition & lifestyle guidance
- Check-ins and adjustments as your body begins to respond
In short:
- The Initial Consultation gives you a clear plan and understanding of what’s going on.
- The Programmes guide you through the full journey of restoring balance in a specific area — with more support, structure, and hands-on guidance.
What’s the difference between the Core Programme and booking labs individually?
Core Programme: You’ll work directly with Paula Benedi, Founder of Synergised and Functional Medicine Expert (featured in Vogue & Harper’s Bazaar). It includes full support, WhatsApp access, and significant savings on labs (40–60%, up to 85%).
Standalone Labs: You’ll still receive a 30-minute consultation and personalised plan, but this will be with a Synergised Practitioner trained by Paula. Standalone labs do not include ongoing support or discounted lab pricing.
How much do I save on labs with the Core Programme compared to buying them standalone?
By joining the Core Programme, you’ll save 40–60% on average compared to standalone prices, with some labs discounted by as much as 85%. This can save you hundreds of dirhams per test.
How do I know which lab test I need?
You don’t need to decide upfront. The Discovery Call is designed to guide you to the right starting point — whether that’s gut, hormones, toxins, or another area. We’ll recommend the test that best fits your symptoms and goals.
Who will I work with?
You’ll work directly with Paula Benedi, Functional Medicine Expert and host of The Health Formula Show, only through the Core Programme. All other Programmes, Consultations, and Standalone Labs are led by Synergised Practitioners personally trained and mentored by Paula to ensure the same high standards of care.
What results can I expect?
On average, Synergised clients experience a 72% reduction in symptom severity within 12 weeks. Many report restored energy, improved digestion, clearer skin, hormonal balance, and renewed vitality. Results vary depending on your starting point and consistency.
Do you interpret conventional blood tests?
No. We specialise in advanced functional medicine labs not typically offered by conventional doctors. These provide deeper insights into root causes that standard blood work often misses.
Are supplements included in the price?
No. Supplements are recommended individually as part of your personalised protocol. We partner with trusted, high-quality brands and often provide clients with exclusive discounts.
What if I need more support after the Core Programme ends?
Many clients continue beyond 12 weeks with follow-up consultations, additional labs, or a tailored continuation plan to keep progressing.
Do you offer refunds or a money-back guarantee?
Because this is a personalised service, refunds are not available once consultations have taken place. However, your Discovery Call fee is credited back if you continue with any service within 7 days.
Do you offer in-person appointments?
Yes, but only if you are based in Dubai — and only with the Core Programme option.
Are functional lab tests necessary?
Lab testing is not mandatory, but it is strongly recommended. Labs give us precise insights into deficiencies, toxicities, and imbalances, which allows for an even more tailored and effective plan.
Do you work with children?
Yes, we work with children aged 3 and above. All recommendations are adjusted carefully for age, weight, and individual needs.
What areas do you specialise in?
Our areas of practice include:
- Gut & Detox: Leaky gut, digestive issues, mould, heavy metals
- Hormones & Metabolism: PCOS, thyroid, estrogen dominance, weight loss
- Mental Health & Neurodevelopment: Anxiety, depression, ADHD, autism, learning disabilities
- Autoimmune & Inflammation: Autoimmune diseases, adrenal fatigue, chronic fatigue
- Skin & Vitality: Acne, eczema, psoriasis, skin imbalances
- Sleep & Recovery: Sleep difficulties, circadian rhythm imbalance
I have another question that’s not listed here.
No problem! Simply email us at support@synergised.uk and our team will be happy to help.
Do you ship internationally?
Yes, we ship internationally to most countries. Please email support@synergised.uk, and our team will arrange this for you.
How long will it take the goods to arrive in the UK?
All our domestic orders are shipped by Royal Mail 48 hour service. This means orders placed by 2pm on a working day will be received within 48 working hours. Orders placed on a non-working day are shipped the next working day to be received 48h working hours later.
How long will it take the goods to arrive outside the UK?
This depends on your location. Standard delivery ranges between 4-6 Days. Prices will also vary depending on location.
What is the refund policy?
If you’d like to return your order for a refund, the unopened product must be received within 14 days of receipt. Contact support@synergised.uk for details on how to return. Please also see our Return Policy here.
Can I change/cancel my order?
This is generally not possible as it is often too late to change/cancel an order because everything is picked almost immediately.
How does the subscription work?
Once you have signed up to the subscription, your subscription will be renewed automatically monthly and it will be sent out to you on the same date every month. Subscriptions can be cancelled at any time by emailing us at support@synergised.uk.
Is there a minimum term?
No, you can cancel your subscription at any time by emailing us at support@synergised.uk.
Can I change my subscription order?
Yes, you can add/remove items to your next order. Simply email us at support@synergised.uk and let us know!
What is the Daily Essential Formula?
It is an all-in-one powder that contains hypoallergenic organic pea protein with well-absorbed, active forms of vitamins, minerals & botanicals to fill the nutritional gaps in your diet and support optimal health.
What are the Daily Essential Formula directions for use?
Mix 4 tablespoons (35g) with 300ml of water, non-dairy milk or your favourite beverage. Consume 1 shake per day. Do not exceed the recommended stated daily intake.
Are there any quality control procedures for the Daily Essential Formula?
All raw materials are tested for heavy metals and harmful microorganisms prior to entering the manufacturer. Once blended, the product is sent to a third party laboratory to once again confirm that it does not contain contaminants such as heavy metals, pesticides, or other toxins. Lastly, before being released for sale, finished products are tested to confirm the identity and potency of the ingredients to ensure that it meets the label claims. That is exactly why you can trust that the Daily Essential Formula is 100% safe for you and your family.
Are solvents used in the extraction process of the pea protein?
No, the production process of our pea protein does not involve any solvents being used other than water.
Does the Daily Essential Formula contain any artificial sweetener?
No, it is naturally sweetened with stevia leaf extract.
Does the Daily Essential Formula contain added sugar?
No! We use stevia leaf to provide natural sweetness without the need for added sugar.
Is the Daily Essential Formula tested for heavy metals?
Yes! All of our products are third party tested for heavy metals and we can confirm that the test results show that all of our products are far below the minimum safety standard set by both the EU and FDA authorities.
Why is there salt in the Daily Essential Formula?
All of the salt used in our products is in the form of sea salt and not table salt, which is very beneficial for the adrenals and also assists in the absorption of other minerals such as magnesium and potassium.
Is the Daily Essential Formula easy to digest?
The Daily Essential Formula is very easy to digest. Pea protein itself is gentle on the stomach and doesn’t cause the digestive discomfort often associated with whey- or casein-based protein powders. There are no fillers, preservatives or processing aids present in the Daily Essential Formula which is often found in various other vegan protein powders in the market associated with digestive discomfort.
Why is rice protein not used in the Daily Essential Formula?
After running hundreds of comprehensive food sensitivity tests with clients in Private Practice, Paula realised that rice was often elevated as a sensitivity from an igG perspective. This means that the consumption of rice would cause inflammation on certain individuals and lead to a host of symptoms. She specifically designed the Daily Essential Formula to be an anti-inflammatory and hypoallergenic nutritional supplement and this is why she chose to not include rice protein as an ingredient. She instead carefully selected a form of pea protein that is organic and water extracted with all nine essential amino acids.
I experienced bloating after drinking the shake, how can I fix this?
If you experienced bloating, I recommend reducing your dosage and starting with half a serving only. As your digestion becomes stronger, you will be better able to digest the fibre and increase it to a full serving. Drinking the shake with no more than 300ml of water will also help. Lastly, it is also advised to sip on it slowly over the course of 60-90 min. You should be able to add more ingredients and make a Daily Essential Formula smoothie as your gut health is optimised.
Is the natural flavouring produced in the UK and does it contain any GMO sources?
The natural flavourings in the Daily Essential Formula are non-GMO and are produced in the UK.
Is the stevia used combined with any other ingredients such as erythritol or other sweeteners?
No, it is pure stevia extract free of any inflammatory ingredients including artificial sweeteners.
Is the Daily Essential Formula safe for children?
Yes and we recommend adjusting the serving size accordingly since the standard doses are based on a 150 lb individual. However, as with any nutritional supplement for children, please check with your child's medical doctor prior to starting any new product.
Do you ship internationally?
Yes, although you may have to pay local duties charges after purchasing, depending on your location. We are working hard to make this a more seamless experience for you.
I find the DEF too sweet/not sweet enough, what can I do?
When it comes to taste, it really is very personal so it’s difficult to satisfy everyone’s palate but we try our best! If it’s not sweet enough for you, try adding some sweetness from either natural sugars such as maple syrup or natural stevia if you’d like to keep it sugar-free! If you’re having it in a smoothie, try adding more sweet fruits such as bananas or mangoes. However, if it’s too sweet for you, we recommend adding less powder and more liquid. If blended in a smoothie, opt for low sugar fruits such as berries. Adding bitter ingredients such as cacao powder, matcha powder and cacao nibs also bring the sweetness down :)
Why does the DEF turn a little orange after blending it?
That is because we use the natural form of vitamin A (beta carotene) which has a bright orange colour. You can be rest assured that the orange stuff is loaded with antioxidants!
Why does the DEF taste slightly different to last time?
This can happen because due to the nature of the ingredients. Remember, all the good stuff that goes into the product is natural, which means that it can vary slightly from season to season and crop to crop. Using artificial ingredients is a big NO for us so we’re willing to allow for some natural discrepancies in flavouring :)
I'm vegan, can I still do the 21 Day Reset?
Yes, the 21 Day Reset is vegan-friendly.
Where can I find recipes for the 21 Day Reset?
The 21 Day Reset Magazine comes with FREE recipes.
I don't want to lose weight, can I still do the 21 Day Reset?
Absolutely! There is no calorie restriction in the 21 Day Reset. The magazine offers serving suggestions and instructs you on how to tailor your meals to meet your specific health goal.
Can I do the 21 Day Reset if I'm pregnant or breastfeeding?
We don't recommend it.
Is there anyone that the 21 Day Reset isn't suitable for?
Please consult your healthcare practitioner if you are under 18, pregnant or lactating, have liver or kidney disease, gallbladder conditions, appendicitis, eating disorder, type 1 diabetes, or if any of your medications are contraindicated with any of the recommended supplements.
I can't stick to strict diets, how will I complete this when I have so many cravings?
After the first week you will notice that cravings are reduced, and after 2 weeks almost completely eliminated.
I'm underweight, can I still do the 21 Day Reset since it makes you lose weight?
Yes! The 21 Day Reset booklet comes with instructions on how to tailor it to your weight and weight goal.
How do I overcome my lack of discipline?
Don't worry! We've all been there. Just scan the QR code in the 'Instructions' section of your 21 Day Reset Magazine, on the day that you start the 21 Day Reset. You will receive daily support emails that are full of motivation to help keep you on track.
Should I do the 21 Day Reset even if I don't have symptoms of toxic-load?
Absolutely. We are all exposed to more pollution and man-made chemicals than ever before and our body is not prepared to cope with this amount of toxicity. Eventually, this will make us sick.
How do I make the 21 Day Reset work alongside my social life?
It's only 21 days. Think about how you will feel when people notice that you look brighter, lighter, more energised and glowing after the 21 days are up! If you're going out for a meal, look at the menu in advance to see what meals you can adapt to fit in with your reset. If you're going on a night out, think about how a sober night means EXTRA hydration and NO HANGOVER!
Can I make the 21 Day Reset work with my specific dietary requirements?
The 21 Day Reset is gluten-free, histamine-friendly, vegan-friendly, pescatarian-friendly and everything-friendly!
I'm a picky eater, how do I make the 21 Day Reset work for me?
The good news is that the 21 Day Reset nutrition plan does not involve a specific meal plan you need to follow. You can create your own meals based on the approved list of foods.
How do I maintain my results after?
The 21 Day Reset Magazine comes with plenty of nutrition and supplement recommendations post-Reset. Plus, every 21 Day Reset also comes with a journal and planner to support your mindset post 21 Day Reset to ensure you stay committed.
Can I do the 21 Day Reset if I work night shifts?
The 21 Day Reset Magazine covers this, don't worry! It shows you exactly how to follow it if you work at night.
How many Liver Plus capsules are included in the 21 Day Reset?
126 capsules. The exact amount to successfully complete the 21 Day Reset.
Do you ship internationally?
Yes, although you may have to pay local duties charges after purchasing, depending on your location. We are working hard to make this a more seamless experience for you.
Is the 21 Day Reset included when working with a Practitioner in the Private Practice?
No. The 21 Day Reset is separate to Private Practice. You must therefore purchase this separately if you intend to do the reset.
What should I do if I lose my instructions?
You can find the instructions for each lab at the bottom of this page!
When should I retest?
We generally recommend retesting after 4 months of following the recommendations provided by your integrative health practitioner.
Do I need to fill out a health intake form prior to my lab test consultation?
Yes. Once your results are ready, you will receive an email to book your consultation and fill in your health intake form.
Do you offer the functional medicine lab tests service outside the UK?
Yes, we do. Please email support@synergised.uk, and our team will arrange this for you.
Can the functional medicine labs be done for children?
As long as your child is over 3 years old, yes!
What’s the difference between the Core Programme and booking labs individually?
Core Programme: You’ll work directly with Paula Benedi, Founder of Synergised and Functional Medicine Expert (featured in Vogue & Harper’s Bazaar). It includes full support, WhatsApp access, and significant savings on labs (40–60%, up to 85%).Standalone Labs: You’ll still receive a 30-minute consultation and personalised plan, but this will be with a Synergised Practitioner trained by Paula. Standalone labs do not include ongoing support or discounted lab pricing.
How is customers' data handled?
Synergised does not sell clients' data. Once a sample is run, the lab will have it destroyed, and it will not be used for any other purpose.
Does the 30-minute lab test consultation include nutrition advice?
Yes, all recommendations sent to you after your consultation will include nutrition advice.
How do Lab Tests work?
Very simple! Once you place your order, you will receive the lab test kit within approximately 48 hours. Simply follow the instructions provided and pop your sample back in the prepaid return label we sent you and arrange for a collection. It takes approximately 4-6 weeks to process your results, and as soon as we have these, we'll send them to you via email along with a link to book your call with one of our expert integrative health practitioners. This booking link will also contain a health intake form that we kindly ask you to fill in as thoroughly as possible. Once you book the appointment, you will receive a confirmation email with the link details for your video consultation. On the day of your meeting, they'll walk you through your results, and you'll leave the call with actionable steps that are easy to follow and tailored to your specific results.
How do I ship my samples?
Please follow the shipping instructions form contained within this test collection kit, which will tell you how to send back your test collection kit. Please ship as soon as possible. If you cannot ship the specimen on the day of collection, store it according to the instructions that come with the kit. Make sure the sample is not shipped if the next day is a bank holiday, and that it is only sent Monday-Thursday.
I couldn't find the answer to my question. What should I do?
Please email us at support@synergised.uk and our team will get back you ASAP.
Do I need to fast before taking my blood test?
Yes, fasting for 8 hours is recommended for the most accurate results. The best time to take your blood test is in the morning after an overnight fast.
How important is hydration before the test?
Very important. Drink 2–3 litres of plain water the day before, and at least 500ml within 1–2 hours before the test. This improves blood flow and can impact the accuracy of your results.
How long is the test kit valid for?
Your test kit should be used within 60 days of purchase to ensure accurate results.
What does it test for?
Anti-thyroglobulin Abs, Anti-thyroid peroxidase Abs, Thyroid-stimulating hormone (TSH), Thyroxine (T4), Total Cholesterol, Total T4 (Thyroxine), Triglycerides, Triiodothyronine (T3), Vitamin D (25-OH), and much more. All can be found in the sample report.
How do I collect the blood sample?
You'll receive easy-to-follow instructions in your kit. It usually involves a simple finger prick to collect a small blood sample.
How do I return my sample?
Your kit will include a prepaid return label with clear instructions on how to send your sample back to the lab.
How long will it take to get my results?
Once your sample reaches the lab, results are typically available within 4-6 weeks.
Is this test suitable if I am pregnant or breastfeeding?
If you are pregnant or breastfeeding, please consult your healthcare provider before proceeding with any testing.
Are there any other recommendations to maximise the accuracy of my results?
Our top tip is that doing epsom salt baths, massages and/or saunas the week leading up to testing will enhance accuracy of results as these practices help with toxin excretion and thus make them more likely to show up in the urine. It’s also recommended to increase your protein intake prior to testing if possible.
Is my sample valid if the urine was too dilute?
Urine should be yellow in colour. We recommend stopping all liquids before 6pm to ensure the urine is concentrated.
Can I collect the sample while menstruating?
No, please wait until your menstruation is over.
Do I need to avoid any foods or supplements prior to collection?
Yes, please avoid apples and apple juice, grapes (including raisins) and grape juice, pears and pear juice, cranberries and cranberry juice, arabinogalactan, echinacea, reishi mushrooms and ribose supplements.
When should I collect my urine sample?
Please collect the first urine sample upon waking. Do not eat or drink prior to collecting your sample. If you wake up to urinate during the night, please do not collect your sample and wait until the following morning.
When should I ship my sample?
Make sure the sample is not shipped if the next day is a bank holiday and that it is only sent Monday-Thursday.
Do I need to freeze my sample prior to shipping?
Yes, please freeze it for at least 4 h prior to shipping it.
I am in the middle of the 21 Day Reset or GI Protocol, can I take this test?
Please wait 3 weeks after completing either protocol prior to taking the sample as the supplements on both protocols can affect the results.
When should I retest to track improvements?
We recommend retesting after 3 months of following the recommendations your integrative health practitioner provided you after your lab test consultation.
How do I mail back my sample:
1. Place the urine specimen into the clear specimen pouch along with the absorbent packing material sheet and Freeze. Fold your completed Test Requisition Form and place it into the side pocket of the specimen pouch. 2. Place frozen Ice- Brix gel pack and the urine sample(s) into the silver thermo envelope. 3. Remove the liner and seal the silver thermo envelope. Place the silver thermo envelope in the small cardboard box. 4. Close the box. Place the small cardboard box in the blue return envelope and seal it. 5. Return via UPS using the enclosed label and shipping instructions (Hold the sample in the freezer if the next day is not a working day in the UK). 6. Telephone UPS one working day before the collection is required or visit www.UPS.com /drop off for local drop-off points. UPS Customer Service (UK) +44(0)3457 877 877. 7. Request a Pickup for a Standard Returns Delivery, with a Pre-Paid Returns label. Account Number AR6636. PLEASE KEEP A RECORD OF THE TRACKING NUMBER. For additional assistance, please contact Regenerus Labs on FOR ADDITIONAL SUPPORT OR ASSISTANCE PLEASE CONTACT 0203 750 0870 or email info@regeneruslabs.com
Are there any other recommendations to maximise the accuracy of my results?
Our top tip is that doing epsom salt baths, massages and/or saunas the week leading up to testing will enhance accuracy of results as these practices help with toxin excretion and thus make them more likely to show up in the urine. It’s also recommended to increase your protein intake prior to testing if possible.
Is my sample valid if the urine was too dilute?
Urine should be yellow in colour. We recommend stopping all liquids before 6pm to ensure the urine is concentrated.
Can I collect the sample while menstruating?
No, please wait until your menstruation is over.
Do I need to avoid any foods or supplements prior to collection?
Yes, please avoid apples and apple juice, grapes (including raisins) and grape juice, pears and pear juice, cranberries and cranberry juice, arabinogalactan, echinacea, reishi mushrooms and ribose supplements.
When should I collect my urine sample?
Please collect the first urine sample upon waking. Do not eat or drink prior to collecting your sample. If you wake up to urinate during the night, please do not collect your sample and wait until the following morning.
When should I ship my sample?
Make sure the sample is not shipped if the next day is a bank holiday and that it is only sent Monday-Thursday.
Do I need to freeze my sample prior to shipping?
Yes, please freeze it for at least 4 h prior to shipping it.
I am in the middle of the 21 Day Reset or GI Protocol, can I take this test?
Please wait 3 weeks after completing either protocol prior to taking the sample as the supplements on both protocols can affect the results.
When should I retest to track improvements?
We recommend retesting after 3 months of following the recommendations your integrative health practitioner provided you after your lab test consultation.
How do I mail back my sample:
1. Place the urine specimen into the clear specimen pouch along with the absorbent packing material sheet and Freeze. Fold your completed Test Requisition Form and place it into the side pocket of the specimen pouch. 2. Place frozen Ice- Brix gel pack and the urine sample(s) into the silver thermo envelope. 3. Remove the liner and seal the silver thermo envelope. Place the silver thermo envelope in the small cardboard box. 4. Close the box. Place the small cardboard box in the blue return envelope and seal it. 5. Return via UPS using the enclosed label and shipping instructions (Hold the sample in the freezer if the next day is not a working day in the UK). 6. Telephone UPS one working day before the collection is required or visit www.UPS.com /drop off for local drop-off points. UPS Customer Service (UK) +44(0)3457 877 877. 7. Request a Pickup for a Standard Returns Delivery, with a Pre-Paid Returns label. Account Number AR6636. PLEASE KEEP A RECORD OF THE TRACKING NUMBER. For additional assistance, please contact Regenerus Labs on FOR ADDITIONAL SUPPORT OR ASSISTANCE PLEASE CONTACT 0203 750 0870 or email info@regeneruslabs.com
What should I do prior to my blood spot sample collection?
Please wash your hands under warm water for a few minutes. Dry your hands then cleanse the outer edges of your middle and ring finger with the alcohol wipe provided and let it air dry.
Do I need to avoid anything prior to taking this sample?
No, you can continue eating and taking supplements as normal.
What should I do prior to collection?
Please ensure that you have clean, dry hair. If your hair has been dyed or chemically treated, please wait at least 6 weeks before taking your sample. Please take the sample from hair closest to the head as it will otherwise not be accurate.
How can I avoid noticeable patches after taking the sample?
We recommend taking the hair sample from the neck in several small selections to avoid noticeable patches.
When should I retest?
It takes a number of months for changes in the body to be reflected in the hair so waiting at least 8 months is recommended.
What do I need to do prior to taking the sample?
Although not necessary, for maximum accuracy we generally recommend adding in all foods that you’d like to test beforehand and consuming each of those foods 1-2 times minimum for 2-3 days before testing.
How can I ensure I get my blood flowing to make the blood pricking process easier and quicker?
Make sure to drink plenty of water a few hours leading to collection and place your hands under warm water for a few minutes to allow for your blood to flow through your body more easily.
Can I take this test if I am on immune suppressants?
It’s not recommended given that this test looks for an IgG reaction.
When should I run another food sensitivity test?
We generally recommend retesting after 4 months of following the recommendations provided by your integrative health practitioner
When should I take my sample?
We recommend taking the sample on a normal “stressful” weekday. For ovulating woman, please run this test on days 19-21 of your cycle (day 1 is the first day of menstruation). If your cycles are irregular, please collect when not bleeding (or 5 days before expected period). For men or women with no cycles, please collect at any day of the month.
When should I ship my sample?
Ship Monday - Thursday only. If the next day is a bank holiday, please keep the specimen in the freezer until the following business day to ship.
What should I avoid on the day of collection?
Please do not: Take any supplements until after you have collected all four samples. Consume food or drinks that contain caffeine. Eat or drink anything before your first saliva collection (up to 8 oz of water is OK). Avoid eating one hour prior to each saliva collection. Brush, floss, or have dental work done 30 minutes prior to each saliva collection. Wash hands and rinse mouth with water, but wait 10 minutes to collect your saliva sample (to avoid dilution).
Can I run this test if on HRT or other hormonal medications?
Yes
What should I do the night before collection?
The night before collection, wash your face before bedtime. Do not apply lotions or creams.
What should I avoid prior to collecting the samples?
Please read all of the instructions carefully before beginning. Consult your doctor for specific instructions and before stopping any medications.
For two weeks prior to collecting the samples, please discontinue:
Antibiotics, antiparasitics, antifungals, or probiotic supplements, proton pump inhibitors (PPIs) and Bismuth two weeks prior to taking the samples.
For two weeks prior to collecting the samples, please discontinue:
Aspirin and other NSAIDs, digestive enzymes, laxatives (particularly mineral oil and castor oil), activated charcoal, betaine HCl, antacids or bentonite clay.
How do I ship my samples?
Please follow the shipping instructions form contained within this test collection kit, which will tell you how to send back your test collection kit. Unless advised otherwise, please return your test collection kit to Regenerus Laboratories in the U.K. www.regeneruslabs.com. Please ship as soon as possible. If you cannot ship the specimen on the day of collection, store the White top vial in the freezer and the other vials in the refrigerator until ready to ship.
When should I ship my samples?
Make sure the sample is not shipped if the next day is a bank holiday and that it is only sent Monday-Thursday.